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Warranty

Forge Products Inc. (Forge Products Inc.) warrants that all products supplied by it and • Using non authorized/non-standard parts, non-genuine Forge Products Inc. parts in
purchased by you from Authorized Forge Products Inc. Dealers throughout Canada are free of connection with the product,
defects except for those products listed under Warranty Exclusions. • Repairing or carrying out any work on the product by someone other than an Authorized
Forge Products Inc. Service Dealer,
Warranty Claims • Causing a double burnout - field and armature burnout,
• Operating the product with any guard, shield or line cutting knife removed, repositioned, or
If you consider that any product supplied by Forge Products Inc. is defective, you can lodge that is incomplete or damaged,
a claim under this Warranty and any apparent fault will be rectified free of charge by Forge • Using or operating the product with any evidence of partial failure of product or damage
Products Inc. or an Forge Products Inc. Authorized Service Dealer within the Warranty Period, being present,
which is effective from the date of purchase provided that you meet the following conditions; • Tampering with the product in any way other than in accordance with the manual,
- You must produce the original invoice/receipt or other proof of purchase document • Not having taken reasonable steps to prevent the damage or failure from occurring to the
disclosing the purchase date. product,
- All costs of installation, cartage, freight, travelling expenses, hiring tools and insurance • Storing the product inconsistently with manufacturer’s recommendations or where the
are paid by the customer. product is exposed to corrosive substances such as fertilisers, grass and plant residue
- The product, being precision equipment, has not been misused, adjusted or serviced by including palm tree sap, bore water and other detrimental environmental exposure,
any person other than an Forge Products Inc. Authorized Service Dealer. • Making mechanical adjustments that are inconsistent with the Manual- including, chains,
- The equipment has been installed correctly and is used in accordance with the Forge bars, engine tuning etc...,
Products Inc. instructions supplied with the product. • Operating the product with incorrect fuel to oil ratio,
• Having made improper adjustments of ignition timing or the carburettor,
Forge Products Inc. provides this warranty in addition to all other rights and remedies that you • Using the product with clogged or removed filters (i.e. fuel filter, oil filter, air filter),
may have under law in relation to the products to which this warranty relates. • Using incorrect chain and bar oil/lubricant for the oil pump
Our goods come with guarantees that cannot be excluded under the Canada Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any In addition to the above, this Warranty DOES NOT cover the following:
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a • Products purchased:
major failure. - Outside of Canada,
Notwithstanding the proceeding clause, Forge Products Inc.’s liability in respect of a breach - from a non - Authorized Forge Products Inc. Dealer (such as purchases from
of a consumer guarantee or any warranty made under these Conditions of Warranty for any unauthorized retailers and purchases over the internet, from local/ international sellers or
products not of a kind ordinarily acquired for personal, domestic or household use is limited, to sites such as Ebay),
the extent permissible by law and at the option of Forge Products Inc. to: - at an auction, or
1. Replacing the products or the supply of equivalent products; - from a private seller.
2. The repair of the products; • Accidental damage or damage caused by an extra ordinary event or circumstance beyond
3. The payment of the cost of replacing the products or of acquiring equivalent your or anyone else’s control including damage caused by:
products; or - environmental factors,
4. The payment of the cost of having the products repaired. - natural discolouration of material due to ultraviolet light,
To the extent permitted by law, all other warranties whether implied or otherwise, not set out - crushing, impact with hard surface or damage caused in the transit of the product,
in these Conditions of Warranty are excluded and Forge Products Inc. is not liable in contract, foreign material, or exposure of the product to excessive heat or cold or to solvents, or
tort (including, without limitation, negligence or breach of statutory duty) or otherwise to water entry into the product,
compensate the customer for: - abnormal product performance caused by any ancillary equipment interference or other
1. Any increased cost or expenses; external factors,
2. Any loss of profit, revenue, business, contracts or anticipated savings; • Damage or failure that occurs for a reason or reasons that were already disclosed to you (in
3. Any loss or expense resulting from a claim by a third party; or writing or otherwise), prior to your purchase of the product,
4. Any special, indirect or consequential loss or damage of any nature whatsoever. • Damage or defects to the product that ought reasonably to have been revealed to you by an
examination of the product, where you conducted such an examination before acquiring the
If you wish to make a claim under this Warranty, you should: product,
• Contact Ph: 604-576-6084 • Normal wear and tear due to the course of normal use,
• Visit your nearest Authorized Forge Products Inc. Dealer; • Freight costs associated transporting the product between you, the place of purchase, the
• Visit Forge Products Inc. website for details: www.oxtools.com Authorized Forge Products Inc. Dealer and Forge Products Inc. for the purposes of making a
claim pursuant to this Warranty or otherwise,
These conditions may only be varied with the written approval of the directors of Forge • Repairs that are required by you to be made to the product which are simply due to a
Products Inc.. clogged or restricted exhaust system, carbon deposits in exhaust ports, piston crown or
combustion chamber or periodic decarbonizing,
Warranty Period • Products with serial number altered or removed,
• Refurbished, ex display or factory second products,
Product Type Warranty Period • Consumable items supplied with the product or that are a part of the product,
Diamond Tools 12 Months • Service parts,
• Accessories, that for the avoidance of doubt include but are not limited to the following:
Hand Tools 12 Months those included with the product at the time the product was purchased by you including
Access Equipment 12 Months cases & site bags, brushes, chucks, cord sets, bulbs, LED’s & lamps, driver & drill bits,
blades, driver blades, o-rings, switches & triggers, power tool attachments, blades and
Safety Equipment 12 Months cutters, spark plugs, carburettor kits, filters, bars & chains, cutting equipment, recoil springs,
Construction Machinery 12 Months rope, belts, measuring devices, air (pneumatic) fittings, nose caps, gaskets, fuel hoses,
• The product coming into contact with sand, water, rust, corrosion, fire, vermin and insect
infestation, power outages or surges or inadequate voltage or current.
Warranty Exclusions If the product you are using has been rented or leased by you, and you consider a claim might
This section identifies what is excluded under this Warranty. be made under this Warranty, you should refer the matter to the rental or leasing company
This Warranty does not cover damage caused by: immediately and they will handle the matter.
• Misusing, overloading or abusing the OX product,
• Operating the product in a manner that is not in accordance with the Forge Products Inc. This Warranty does not cover service costs in replacing and maintaining consumable parts and
instructions supplied with the product (the “Instruction Manual”), accessories that have ceased working through normal wear and tear such as, but not limited
• Failing to clean the product in accordance with the instructions for correct and regular to: drill heads, blades, cutters and other parts classifiable as a consumable part or accessory.
cleaning as set out in the Instruction Manual,
• Not carrying out periodic maintenance, Forge Products Inc.
• Neglecting or otherwise failing to maintain the product in accordance with the instructions 1 - 17530 56A Ave.
for maintenance of the product including regular tune-ups, lubrication etc..., Surrey, BC V3S 1G3
• Using incorrect voltage or non-authorized electrical connections with the product, 604 576 6084
• Installing the product incorrectly, sales@forgeproducts.ca

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